Healthcare.gov getting better

CMS Administrator Marilyn Tavenner

After a disastrous start to the new individual marketplace, CMS is now reporting that the Healthcare.gov website is working better. During a Senate hearing Tuesday, Marilyn Tavenner, head of the Centers for Medicare and Medicaid Services (CMS), reported that the site can now enroll about 17,000 registrations per hour with virtually no errors. For brokers who have been waiting for the government to get its act together so that they can start selling the subsidized plans, this is welcome news.

As a reminder, in states that chose not to develop their own exchange website, there is no requirement to enroll individuals through Healthcare.gov. Instead, brokers can enroll them directly through the carrier’s website or through a private exchange website like HPA offers.

Regardless of how the application is submitted, though, the tax credit portion of the application does funnel through Healthcare.gov, which is why agents have been patiently (and some not so patiently) waiting for the site to start working. While they still have a long way to go, the recent improvements are certainly a good sign.

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